Buying Guide

Shipping costs are free in Italy for orders over 60 euros (8 euros for orders below). The cost in Europe is €20. In America €50 . Arrival times of the jewel in Italy: please allow 4/5 working days for the preparation of the shipment by Moro& Ognissanti. As many and always working hours (within 5 days) for the delivery of the jewel by the shippers. The delivery of items in Europe, the United States or customized and made to size takes from 5 to 10 working days more .

The order will be traceable through the tracking number that will be sent after making the purchase, once shipping is ready. In the case of a bank transfer, you will have the tracking number, also once Moro & Ognissanti has confirmed receipt of the same.

Returns can be made within 15 days from the delivery date . To return the order, simply send an email once you have received and viewed the jewel indicating your desire to make the return. The jewel can then be returned, at the customer's expense, obtaining a refund within 14 days . Goods purchased online may be refunded or replaced provided they are returned in the same sales conditions in which they were purchased . Please note that Moro& Ognissanti does not accept exchanges or refunds on personalized items . Additionally, please note that retail stores cannot offer refunds or exchanges for products purchased online unless specifically agreed to.

You will be able to view the Contact Us page or send a message in WhatsApp Business or Direct through social channels.

Always contact your Personal Shopper first to get the right information based on the jewel you purchased.

In the measurement guide you will find a sheet to help you using a soft tape measure or ruler. We recommend that you interact with your Personal Shopper to always have extra help.

Milan and Palermo

Through the following telephone numbers: +39 0916112446 (Palermo) and +39 0292853302 (Milan).

Cards, Pay Pal and Bank Transfer. Cash on delivery is not accepted.

Natural such as quartz, onyx, mother of pearl, tourmalines . Synthetic, that is, Created Moro & Ognissanti stones: exceptional Moro & Ognissanti synthetic stones that reproduce natural precious and semi-precious stones to perfection. Synthetic diamonds, rubies, emeralds and sapphires with cuts, color and depth of excellent quality, i.e. Moro& Ognissanti A+ cubic zirconia with Moro& Ognissanti guarantee certificate and Moro& Ognissanti HPHT with IGI certification.

In addition to the design, the manufacturing and the rhodium platinum made according to the rules of the highest jewelry; the setting of the wonderful stones made by talented Italian craftsmen from Milan, Valenza and Vicenza .

Moro & Ognissanti stones are exclusively synthetic stones cut to ideal proportions . For example, a Moro & Ognissanti synthetic diamond must reproduce, according to the guidelines of the Italian Maison creator of Travel Jewellery, the color "F" and the clarity "VVS1", as per the color and purity scale of natural diamonds, at a minimum.

Moro& Ognissanti does not accept exchanges, returns or refunds on personalized items.

If it should happen and exceed the timescales of point 1, if employed by Moro& Ognissanti, an email will be sent to the customer with the explanation .

Moro& Ognissanti is not responsible for customs clearance costs which will therefore be borne by the customer. Please therefore make sure of the same before making a purchase from the Italian Travel Jewelery Maison.

It is the company's claim and is registered for the exclusive use of the Italian jewelery house Moro& Ognissanti. Anyone who uses it without specific request and permission will be punished in accordance with the law . The claim indicates the use and very high manufacturing of Moro& Ognissanti jewels.